Shipping & Returns Policy

So before we get into the detail, one thing we want to assure you of is that Tekku is designed around giving our nakama the best experience when buying a PC or PC components. We want this process to be memorable and pleasant for you. As such, we strive to get deliveries done on time, keeping you updated on the status of your order, and most especially, helping you out when something goes wrong. Did that mouse you ordered stop working all of a sudden? Or did the GPU you bought not fit in your case? Let's sort that out for you. Contact us for a hassle-free return and see just how much emphasis we place on serving you first and foremost.

Shipping Policy

Tekku operates purely as an online based retailer and we do not keep stock at our premises. For every order placed with Tekku, we first do a stock check with our suppliers before you are required to make a payment. Only once we confirm stock availability, are you then required to make a payment to secure your goods. Payments must be made within 24 hours of stock confirmation to guarantee prices and availability. To fast track your order, you can use one of our banking accounts (FNB or ABSA) if you bank with the same bank, or you can send us your proof of payment to payments@tekku.co.za. We usually receive goods from our suppliers on the same or next business day and book your order for delivery with our courier partner immediately. 

Delivery Partner

We are currently partnered with Fastway Couriers as our preferred courier partner, which is a Door-to-Door service. Delivery lead times are between 24-72 hours. You will also receive a tracking number and website link to track your order through the process. In the event that you miss your delivery, Fastway will attempt another delivery at no cost, thereafter you will be liable for re-delivery fees. 

Custom Builds

All custom PC builds will have different lead times and will be handled on a case by case basis. You will be notified on every step of the process, which will include delivery options and delivery time estimates. 

Returns Policy

The policy below covers all goods purchased at Tekku which may be handed to Tekku for repair, replacement or exchange.

Cooling-Off Period

Section 44 of the Electronic Communications Act of 2002 entitles a customer to cancel a purchase without reason within 7 days from invoice date or receipt of goods. Tekku shall replace or refund such goods within 30 days of the date of cancellation, provided that the goods are unused, unopened and in their original condition and packaging. In this case, the customer will be liable for the cost of shipping. Please note that the risks associated with shipment remain with the customer until the product is received by Tekku.

Damaged or Defective Goods (DoA)

If the customer finds goods to be defective within 7 days from receipt of the goods, you must return all items in their original packaging, including any accessories, manuals, software, media, cables. For any original items missing, the customer may be liable for additional fees to cover the cost of replacing those items. Goods must be returned with a clear description of the fault or defect to the extent that this defect can be validated by a technician. Such a defect will be confirmed by us upon receipt and sent for replacement or repair to the distributor or manufacturer. Should no fault be found on the product, the item will be returned to the customer and all shipment fees will be for the customer's account. 

In the case of defective or damaged goods, Tekku will cover the cost of shipping. Please note that the risks associated with shipment remain with the customer until the product is received by Tekku.

Damage Caused by Customer

If the goods have been physically damaged (as a result of abuse, fair wear and tear or from failure to follow the manufacturer’s instructions in the user manual) then Tekku may refuse to refund goods and will only do so at our sole discretion.

Restocking Fee

For any goods returned that have been opened and deemed not defective, the customer will be liable for a 25% re-stocking fee. The reason for this charge is that the full cost of this product will no longer be recoverable and hence we have to deduct a charge in order to ensure that the product cost can be borne by Tekku. Please note that the risks associated with shipment remain with the customer until the product is received by Tekku.

Tekku will not refund or return any opened software, consumables or vouchers. This is because these are not able to be resold in most, if not all cases.

It is the customer’s sole responsibility to ensure that any personal data is backed-up before returning goods. Tekku will not be liable for any loss of data on returned goods.

All goods sold by Tekku are covered by the manufacturer's original warranty, which is at a minimum of 1 year duration.

Custom builds

PCs that are built to order will qualify for the individual component warranty. There is no warranty applicable on the entire PC.

CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at info@tekku.co.za.

All queries on returns can be directed to returns@tekku.co.za